Bonani support

Report a problem

Include your device model, iOS or Android version, Bonani version and the steps that trigger the problem. If you attach a screenshot, hide names and other personal information. Do not attach your backup.

A reminder does not appear

Check that notifications are allowed in your phone settings and that the person’s reminder is enabled in Bonani. Open Bonani settings to see which upcoming birthdays are covered. Focus modes, battery restrictions and system settings may affect how reminders appear.

On iOS, open Bonani regularly to renew scheduled dates. The system limits the number of pending notifications.

Back up or change phones

In Bonani settings, choose "Export notebook". Keep the file in a safe place, then choose "Import backup" on the other device. Import asks for confirmation before replacing the notebook.

The file contains your notes and photos. Bonani does not encrypt it and Appik Studio does not keep a copy.

Edit or delete your data

You can edit and delete records in the app. For exported files, use the app where you saved them. Appik Studio cannot restore a lost notebook without your own backup.